P&E Terms of Service | Terms of Service | Privacy Policy | Service Policy

Service Policy

Effective Date: 10. 04. 2018

1. General Principles

- Restriction periods suspending users from the service are applied depending on individual user accounts and types of behavior, and restriction apply to all services used by the same restricted user account.

- The company may restrict users who engage in actions subject to ban after confirmation via public information received by the Help Center or various organizations, information from police investigations, or user monitoring.

- Even if the company deems that the user's behavior does not precisely meet the criteria subject to a restriction, the user may be restricted from the service in accordance with service use policies that have contravened the service Terms and Conditions.

- If a user performs an action or method subject to restrict to create or acquire in-game currency, experience points, points, items, etc. ("content", below), the company may restrict the user from the service and separately remove or reset created or acquired content. Furthermore, even if the behavior is suspected to be objectively illegal user behavior (including receipt of content created/acquired via actions subject to ban), the company may restrict the user from the service and separately remove or reset created or acquired content.

- The service restriction will be instituted upon confirmation of the user's action or method and the time of action and time of user ban may differ. If the user applies to leave during the restriction period, service use will be limited or denied until the restriction period has concluded.

- In the absence of objective evidence or if the user account is already restricted or deleted, no restriction will be enacted. However, if repeated/habitual action pertaining to a more serious reason for suspension is discovered through investigation, further action may be taken even if a ban is already imposed.

2. Restriction Policy

Type	Action Subject to Ban	Restriction Period
Type	Action Subject to Ban	1st Offense	2nd Offense	3rd Offense	4th Offense
Inappropriate conduct	Publishing text, images, or videos that humiliate or repulse others	3 days	7 days	15 days	Permanence
Inappropriate conduct	Repeatedly interfering with other players' game progress with malicious intent	3 days	7 days	15 days	Permanence
Actions that interfere with gameplay	Using a profile photo, nickname, etc. to directly or indirectly advertise	7 days	15 days	Permanence
	Intentionally repeating the same inquiry, report, or purchase cancellation to interfere with service operation	7 days	15 days	Permanence
	Using illicit methods to play or receiving or offering in-game currency acquired through the illicit gameplay of another userIllicit methods are defined as follows and include methods similar to the following: - Two or more players playing at a particular time to influence wins and losses - Two or more players leaving and joining rooms and playing with multiple accounts - Two or more players playing with illicit game rules,Two or more players continuing the game using arbitrary betting rules	15 days	Permanence
	Circulating false information or confidential information for undue gain or to cause harm or confusion to others
Fraud and identity theft	Deceiving other users to unfairly gain content such as in-game currency
	Impersonating one of the company's employees or operators or assuming a false name or another person's identity
	Theft of personal information
Exploiting system errors or bugs	Gameplay exploiting application bugs or system errors or using other programs or the suspicion of such
Trading or inducing the trading of content, including cash transactions	Encouraging/attempting/soliciting exchange or trade of content such as user accounts or in-game currency using cash, articles, other game content, etc.
	Using user profile photos, nicknames, etc. to advertise/encourage/induce/attempt/solicit trade of content such as in-game currency
	Exchange of any type of gift voucher for content such as user accounts or in-game currency or the attempt/solicitation/purchase of such an exchange
	Attempting to exchange or sell content such as in-game currency that has been created/acquired by exploiting application bugs, errors, or illicit programs	Permanence
Hacking or account theft	Theft or illicit use of another user's account or purchase of content using a stolen payment method
Use or dissemination of illicit programs	Unauthorized manipulation or illicit use of the application or the transmission or dissemination of such methods to other users
Illegal actions	Criminal behavior or attempted criminal behavior in contravention of relevant laws via the game itself or while playing the game