Operation Policy

Effective Date: June 11, 2026

 

1. General Principles

  • This Operation Policy applies to all game services provided by WEMADE PLAY (the “Company”). However, certain provisions of this Policy may not apply to a particular game depending on its system features (e.g., whether chat functionality is available or whether data is stored on a server).

  • Service restrictions are applied based on the type of conduct and on an account basis, and access to all services associated with the same account may be restricted.
    The Company may impose service restrictions on users who are presumed to have engaged in prohibited conduct after reviewing the circumstances through reports received by Customer Support, complaints submitted through various channels, operator monitoring, and other relevant means.

  • The Company may restrict a user's access to the Service in accordance with this Policy even if the user's conduct does not specifically fall under any category of prohibited conduct, provided that such conduct constitutes a violation of the Terms of Service.

  • If a user creates or acquires game currency, experience points, points, items, rewards, or other similar assets (collectively, "Content") through conduct or methods that constitute prohibited conduct, the Company may recover or reset such created or acquired Content separately from any service restriction. In addition, if a user is objectively suspected of participating in unlawful activities, including receiving Content that was created or acquired through conduct or methods constituting prohibited conduct, the Company may recover or reset such Content separately from any service restriction.

  • Service restrictions are imposed after the relevant conduct or methods have been reviewed and verified. Therefore, there may be a delay between the occurrence of the conduct and the imposition of the restriction. If a user requests account termination during a service restriction period, access to the Service may continue to be restricted or denied until the restriction period expires.

  • Service restriction may not be imposed if objective evidence is insufficient or if the relevant user account has already been restricted or deleted. However, if an investigation reveals additional conduct that warrants a more severe restriction or repeated and habitual violations, enhanced penalties may be imposed even during an existing restriction period.

  • All times related to the Service, including the effective date of this Policy, service operations, enforcement measures, and notices, shall be calculated based on Coordinated Universal Time (UTC).

 

2. Data Management and Disclaimer

  • If a user accesses the Service through a Guest Account without linking a social media account (e.g., Google, Apple, Facebook), game data (including purchase records, usage history, and Content) may be lost if the device is changed or lost, or if the application is deleted or data is reset. In such cases, the Company is technically unable to restore the user's game data.  Therefore, users are strongly advised to link their social media account when using a Guest Account.

  • For games in which game data is stored directly on the user's device rather than on the Company's servers, and that do not require registration or account linking (including hyper-casual games, hereinafter referred to as "Locally Stored Games"), all game data stored on the device may be lost if the application is deleted, or if the device is changed (including loss or damage) or reset. In such cases, the Company is technically unable to restore the user's game data.

  • Users are responsible for ensuring that game data is not lost when using a Guest Account or a Locally Stored Game. Users shall bear all responsibility for any loss of game data, and the Company shall not be liable for any loss of game data.

 

3. Service Restriction Measures

Type of Conduct Prohibited Conduct Restriction Period
1st Offense 2nd Offense 3rd Offense 4th Offense
Unsportsmanlike Behavior Repeatedly disrupting the gameplay of other users with malicious intent 3 Days 7 Days 15 Days Permanent Restriction
Any direct or indirect use of defamatory, abusive, or offensive language that may cause discomfort, disgust, humiliation, or embarrassment to others 1 Day
(Chat Restriction)		 3 Days
(Chat Restriction)		 7 Days
(Chat Restriction)		 Permanent Restriction or
30 Days (Chat Restriction)
Defaming, insulting, or disparaging any race, nationality, ethnicity, religion, gender, individual, or disability
Intentionally and repeatedly sending messages containing the same content 1 Hour
(Chat Restriction)		 3 Hours
(Chat Restriction)		 12 Hours
(Chat Restriction)		 24 Hours
(Chat Restriction)
Disruption of Game Operations Directly or indirectly promoting something through profile images, nicknames, or similar means 7 Days 15 Days Permanent Restriction
Repeatedly submitting the same inquiries, reports, or purchase cancellation requests in a manner that disrupts normal service operations
Using unauthorized methods to play the game, or receiving or providing game currency obtained by other users through such methods
Unauthorized methods include, but are not limited to, the following:
- Two or more users playing together at a specific time in a manner that affects the outcome of the game
- Two or more users moving between rooms and alternately playing the game using multiple accounts
- Two or more users playing the game by exploiting unauthorized game rules 		15 Days Permanent Restriction
Disseminating false information or undisclosed confidential information to obtain an unfair advantage or cause confusion or harm to others
Fraud and Impersonation Deceiving other users to improperly obtain Content, including game currency
Impersonating or falsely claiming to be a Company employee, operator, or another person, or using another person's identity without authorization
Using another person's personal information without authorization or submitting false reports
Exploitation of System Errors or Bugs Using, or being presumed to have used, application bugs, system errors, or similar issues
Trading Content or Inducing Content Transactions, Including Real-Money Transactions Encouraging, attempting, arranging, or facilitating the exchange or trade of user accounts or Content, including game currency, for cash, tangible goods, or Content from other games
Promoting, encouraging, inducing, attempting, arranging, or facilitating transactions involving Content, including game currency, through profile images, nicknames, or similar means
Exchanging, attempting to exchange, arranging, or purchasing user accounts or Content, including game currency, in exchange for gift certificates or similar vouchers
Trading Content or Inducing Content Transactions, Including Real-Money Transactions Using unauthorized programs during gameplay to play the game or to create, acquire, sell, exchange, transfer, or attempt to create, acquire, sell, exchange, or transfer game currency or other Content Permanent Restriction
Abuse of Payment Cancellations or Refunds Intentionally abusing in-app purchase cancellation (refund) procedures by repeatedly requesting cancellations or refunds Permanent Restriction
Hacking or Unauthorized Account Access Using another user's account without authorization, or using another person's payment method without authorization to purchase Content Permanent Restriction
Use and Distribution of Unauthorized Programs Manipulating or using the application in an abnormal manner without proper authorization, or transmitting or distributing such methods to other users Permanent Restriction
Criminal Conduct Engaging in or attempting to engage in criminal conduct that violates applicable laws, either within the game itself or during the use of the game Permanent Restriction
Abuse of Customer Support - Repeatedly using abusive or offensive language during customer support interactions
- Engaging in personal attacks, sexual harassment, intimidation, threats, or making unreasonable demands
- Disrupting operations by repeatedly submitting the same inquiries or submitting false inquiries 		Warning or
Support Session Termination		 3 Days 15 Days Permanent Restriction
Ad Abuse - Using macros, auto-clickers, scripts, or similar tools to repeatedly view rewarded advertisements or interstitial advertisements for the purpose of obtaining rewards
- Using VPNs or similar methods to access advertisements intended for specific countries in order to take advantage of differences in advertising rates or rewards, or accessing or viewing advertisements through unauthorized methods
- Obtaining rewards by exploiting errors, bugs, or vulnerabilities in advertising platforms
- Viewing advertisements and obtaining rewards through other unauthorized methods 		Permanent Restriction